Can I return my orders?

Everyone actually loves STOTZIG products. But if you are not completely satisfied with something, then contact us within 14 days of purchase. We have always found a solution.> To the contact form

Which payment methods do we offer?

You can pay with TWINT, Paypal, Visa, Mastercard or postcard.

When will I receive my refund if I have returned items?

Once the returned item has arrived at our warehouse, the refund will be processed using the same payment method as the order. Processing returns can take up to 14 days.

How does the refund work for a return?

We will send the refund to the payment method you used to pay for the order.

Are shipping costs refundable?

It is the customer's responsibility to cover the shipping costs for goods valued at less than CHF 100.00. Shipping costs will not be refunded in the event of a return, and Ski-Weltcup Adelboden AG reserves the right to deduct shipping costs from the refund.

Frequently Asked Questions: Payments & Returns

: Everyone actually loves STOTZIG products. But if you are not completely satisfied with something, then contact us within 14 days of purchase. We have always found a solution.

> To the contact form
: You can pay with TWINT, Paypal, Visa, Mastercard or postcard.
: Once the returned item has arrived at our warehouse, the refund will be processed using the same payment method as the order. Processing returns can take up to 14 days.
: We will send the refund to the payment method you used to pay for the order.
: It is the customer's responsibility to cover the shipping costs for goods valued at less than CHF 100.00. Shipping costs will not be refunded in the event of a return, and Ski-Weltcup Adelboden AG reserves the right to deduct shipping costs from the refund.